Overview

Thank you for shopping with Zamcart. We are committed to providing a secure and reliable UAE marketplace experience. This policy explains how replacements are handled for eligible products.

Replacement Eligibility

• Incorrect item delivered
• Damaged or broken product
• Faulty or defective item
• Missing accessories or incomplete package

Complaint Timeframe

• Complaints accepted within 30 days of delivery
• 0–7 days: Free replacement eligible
• After 7 days: Case review may apply

Replacement Process

1. Contact support with order details
2. Share photo or video proof of the issue
3. Verification by our support team
4. Approved cases will receive replacement support

Depending on the product category, replacements may be arranged through direct reshipment or pickup support.

Important Notes

• Products should be kept in original packaging whenever possible
• Replacement processing may take up to 14 business days
• Requests based on change of mind are not accepted

Refund Policy

Zamcart currently does not offer standard refunds. Eligible issues are resolved through replacement support only.

Contact Support

For replacement assistance or support inquiries:

zamcart4@gmail.com