Refund & Replacement Policy

Replacement Policy

Refund & Replacement Policy

Effective Date: 29 April 2025 · Applies to all orders placed through zamcart.store

Please read carefully: Zamcart fulfills orders through our supplier partner, Tazah Global LLC (Zambeel). This policy reflects their official replacement terms. We currently offer free replacements for faulty or incorrect items — we do not offer cash refunds or returns for change of mind.

30 Days
Complaint Window
Free
Replacement Within 7 Days
No Refunds
Replacement Only

Replacement Eligibility

We want every customer to receive their order in perfect condition. If you receive a product that is incorrect, faulty, broken, or damaged, you're eligible for a free replacement.

Timeframe

We accept replacement complaints landed within 30 days of delivery.

Requests made within 7 days of delivery are replaced completely free of cost. After 7 days (up to day 30), certain charges may apply to the replacement.

How to Start a Replacement

Email support@zamcart.store with a short video showing the incorrect, faulty, or damaged product, along with your order number. Our team will review it — in many cases, the issue is simply a usage question we can help resolve directly. If the product is confirmed faulty, we'll proceed with one of the two replacement options below.

Replacement Options

OPTION A

Ship the faulty, damaged, or incorrect item back to our warehouse in its original packaging (box and all accessories included). Once received, we'll ship your replacement free of charge within 5 working days.

📍 Warehouse Address:
Tazah Global LLC, Warehouse #13, Plot #4488,
Al Sajaa Industrial, Sharjah, UAE
OPTION B

We schedule a courier pickup and replacement delivery for you within 14 working days. Simply have the product packed (original box and all accessories) and ready for pickup.

What's Not Covered

We do not offer replacements for change of mind. We also do not currently offer cash refunds — eligible issues are resolved through a free or discounted replacement only, as outlined above.

Need help with a replacement? Email support@zamcart.store with your order number and a short video of the issue, and our team will guide you through the next steps.